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Frequently Asked Questions

Common questions about tile installation and bathroom remodeling in Greenville, SC.

How much experience do you have in tile contracting?

We bring over 12 years of hands-on experience in residential and commercial tile projects across the Greenville area, including bathroom remodels, custom showers, flooring, and repair.

Do you serve areas outside Greenville?

Yes. We serve Greenville and the surrounding areas, including Greer, Simpsonville, Mauldin, Taylors, Travelers Rest, Five Forks, Fountain Inn, and beyond. If your project is nearby, reach out and we'll let you know.

How long does a typical bathroom remodel take?

Most bathroom remodels take one to three weeks depending on layout complexity, material availability, and scope. We give you a clear timeline before we start.

Why is an on-site estimate necessary for tile work?

Tile pricing depends almost entirely on what's underneath and around the tile - the condition of the subfloor or walls, how much prep and waterproofing is needed, the layout, and the tile you've chosen. None of that can be judged accurately from a phone call or a photo. An on-site visit lets us measure, check the substrate, and give you a real number instead of a guess that changes later. It's free and no-pressure.

Why do different tile sizes and materials cost different amounts - isn't it all just tile?

The tile itself is only part of the job. Larger and natural-stone tiles need a flatter, better-prepared substrate (the TCNA/ANSI flatness requirements get stricter as the tile gets bigger), take more time to set flat without lippage, and often need special handling, cutting, and setting materials. A small ceramic floor and a large-format stone shower are very different amounts of prep and labor - even though both are 'tile.' You're paying for the prep and precision that make it last, not just the tile.

What's the difference between cement and epoxy grout, and which should I use?

Grout isn't one-size-fits-all - there are really four types, from standard cement (cheapest, but porous and needs sealing once or twice a year) to high-performance 'FA' cement like Mapei Ultracolor Plus FA (stain-resistant, no sealing required, a great value on backsplashes, walls, and dry-area floors) to pre-mixed grout to epoxy. For a shower we recommend epoxy: it's non-porous, so it's genuinely waterproof, resists mold, never needs sealing, and holds its color for years - and we have never had a callback for an epoxy grout repair. Outside the shower, high-performance cement is often the smart-value choice, and we'll help you match the right grout to each spot.

How should I clean my tile and grout - can I use store-bought cleaners?

Be careful here. Many over-the-counter tile and grout cleaners are highly acidic or highly alkaline, and they slowly eat away cement grout - stripping the color and, over time, washing the grout out of the joints. For routine cleaning, use a pH-neutral cleaner and warm water; it's safe for all tile and grout and won't strip your sealer. Save anything stronger (especially acids) for rare, specific problems like new-install haze or hard-water buildup - and neutralize it afterward. Cleaning it right is the cheapest way to make a good install last.

Ready to start your tile project?

Get a free, no-pressure estimate. Tell us what you have in mind and we’ll handle the rest — the right way.

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